Education at Work provides outsourced call center and back office services for our client-partners through a unique and innovative business model. We exclusively hire highly qualified college students that reside in the U.S. to work these jobs instead of staffing these positions in foreign countries. This creates an opportunity to bring customer service jobs back to the U.S., help provide for the education of our next generation, and contribute to the growth of the American economy.
Education at Work's service offerings include a wide variety of solutions, inbound and outbound customer service support, back office functions, web-based interactions via chat and email, and tech support solutions. All of these capabilities are tailored to fit the individual nuances of each client's own operational environments, as well as meet the requirements, such as HIPAA and PCI compliance, of the industries in which our client-partners compete.
The diverse group of industries to which we offer our services includes ecommerce and retail, telecommunications, cable and satellite, internet services, technology, financial services, healthcare, and utilities.
Each program and student-employee is dedicated to a specific client's business. We do not share agents across multiple clients. Through our array of services, we focus on improving the customer experience at every level. This is accomplished by channeling the positive energy of our talented student-employees to create a strong brand experience for our clients' customers.