Apply Now | Education at Work

Apply Now

Education at Work has IMMEDIATE part-time JOB OPENINGS available and we're ready to hire you! We're looking for bright, energetic, and well-qualified college students in the Greater Cincinnati-area to fill our open Client Services Representative job slots.

Position

Client Services Representative

Job Overview

Work at our Norwood, OH contact center location, part-time 15-20 hours per week, flexible scheduling around your classes, starting at $9 per hour base wage + up to $6,000 per year in tuition assistance, based on academic and job performance.

Responsibilities
  • Handle a high volume of inbound & outbound customer calls, online chats and email communications
  • Work independently and in teams to ensure the success of the client objectives
  • Understand customer needs and expectations to deliver an exceptional customer experience
  • Expert service support for the customer by providing one call resolution
  • Communicate pertinent information to the customer per the clients' expectations
  • Listen to customer concerns in order to diffuse frustrations by providing useful options and solutions
Qualifications
  • Enrolled at accredited university or college
  • Taking 3-15 credit hours per semester
  • Excellent verbal and written communication skills - ability to explain and articulate information clearly
  • Proven problem solving, analytical and decision making skills
  • Ability to multi-task and prioritize
  • Available to work flexible schedule of 15-20 hours a week
  • Goal oriented individual who is attentive to details and accuracy
  • Basic Proficiency in Windows software: Word, Excel, and Outlook required, have ability to navigate & toggle in multi-screen environment
  • Prior customer service or customer-facing experience is preferred
Expectations
  • Handle customer contacts in a professional manner
  • Provide accurate and honest information to the customer
  • Show up to work on time, have a positive attitude and a strong work ethic.
  • Effectively use computer system for tracking product and service orders, gathering information and troubleshooting
  • Educate the customer about products and services, up-sell and cross-sell based on the customer's needs
  • Willing to go above and beyond in order to answer the customer's questions and solve their problems
Education at Work Apply

Join the Education at Work team and
start building your brighter future today!

Apply Later

Complete this form if you interesting in working at Education at Work and would like to receive reminder email to apply at a later date.

Please Enter Your Full Name
Please Enter a Valid Email Address
Please Enter a Valid Phone Number


Education at Work Featured Donors
Charles H. Dater Foundation
Greater Cincinnati Foundation